We want to make sure that your taxes get done quickly and easily. When you log in to our tax application, you will see how easy it is to navigate our site with our easy to use help links. If you have any questions or concerns regarding your taxes, you can e-mail us at contact@rapidtax.com.au. We are committed to serving you in the best possible way all year long.
Also, feel free to contact our Live Help Team by clicking below.
FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
1. Why should I use your tax service? Is your website secured for online transaction?
2. How do I use your service? How long does it take to complete a typical tax return?
3. Am I required by law to lodge a tax return?
4. Does an accountant or a tax professional review my return for inconsistencies after I submit it on your website? What if I entered the wrong information?
5. Why should I use your website when I can walk into a tax accountant office and prepare my taxes?
6. What kinds of documents do I need to do my tax return on your website?
7. Does your website offer baby bonus tax offset? Am I eligible for it?
8. Am I a resident for tax purposes? How will I be taxed then?
9. What is Capital Gains Tax (CGT)? What is Capital Loss? I think I had a capital gains tax event during this tax year, but I am not sure.
10. I had many work-related expenses. Can I consider them for deductions on your website?
11. I use my motorcycle for my work related travel. Can I claim a deduction for a car expenses?
12. What kind of record should I keep for work related expenses? Is there a minimum limit?
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Why should I use your tax service? Is your website secured for online transaction?
When you use our service you can rest assured that your tax needs are taken seriously. Our professional tax agents are here to assist you at every step of your tax interview. Our simple to use tax software provides an easy to understand web-based interface. It asks you simple yet comprehensive set of questions, and calculates your tax refund as you go through each step of the interview. It is designed to provide maximum deductions and offsets. Once you submit your return on our website a tax agent checks for errors, corrects identified problems, and e-files your return.
We take your privacy very seriously. All communication between our website & your computer is securely transmitted with 128-bit encryption from Verisign, a dominant leader in providing online security for ecommerce. You can be sure that all your valuable data is secured on our dedicated servers.
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How do I use your service? How long does it take to complete a typical tax return?
It is simple! Just click on “create a new account” to user id & password, and you are ready to go. If you need any assistance you can always rely on our Live Support team which is available to you at no extra cost.
To complete a simple tax return it takes between 10-20 minutes. However, since your data is saved at each step of interview on our secured server, you can complete your return at your will. Simply log in and start from where you finished last.
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Am I required by law to lodge a tax return?
In general, Australian Taxation Office requires you to lodge your individual tax return, if
I. You paid tax during the year
II .Your taxable income exceeds certain amounts which can vary depending upon your situation. This could be either your eligibility for the senior Australian tax offsets or the pensioner tax offset, or your receiving a Commonwealth of Australia government allowance or payment.
*Certain special conditions apply.
For more detailed information, please visit http://www.ato.gov.au/
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Does an accountant or a tax professional review my return for inconsistencies after I submit it on your website? What if I entered the wrong information? Can I still correct it?
After you submit your return on our website, a tax agent or an accountant reviews it thoroughly for any obvious errors. If any are detected, a customer service agent will call you to fix it before lodging it with the ATO. If you discover after submitting your return that you made an error, you can call or email us right away and we will make the necessary corrections. We believe in total customer satisfaction.
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Why should I use your website when I can walk into a tax accountant office and prepare my taxes?
Our program asks a series of simple questions - just as a tax accountant in his office would ask - and tries to understand your unique tax situation. It intelligently determines the deductions and offsets that are best suited to your situation and estimates your tax liability. It’s important to note that our web-based services typically cost 60% less than that of an on-site service. It is therefore affordable, easy, and accurate without any compromise on quality. We also offer the convenience of completing your return from home whenever you have a spare moment.
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What kinds of documents do I need to do my tax return on your website?
You should have a record of all your tax related documents (e.g. PAYG, stock sale records etc ) for the year when you file taxes on our website.
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Does your website offer baby bonus tax offset? Am I eligible for it?
Yes-Our website does offer baby bonus tax offset. Based on a simple set of questions, our software will determine your eligibility criteria for the baby bonus. If you are entitled to receive the baby bonus tax offset, you will.
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Am I a resident for tax purposes? How will I be taxed then?
You will be considered a resident for tax purposes if any of the following situations holds true: (i) you have always lived in Australia (ii) you have moved to Australia and lived here permanently (iii) you have lived in Australia continuously for at least 6 months and have been in one job and lived in a single place (iv) you have been in Australia for more than half of the financial year (this condition does not apply to you if your usual home is overseas or you do not intend to live in Australia).
For any further detail please visit http://www.ato.gov.au/individuals/
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What is Capital Gains Tax (CGT)? What is Capital Loss? I think I had a capital gains tax event during this tax year, but I am not sure.
CGT is the tax one pays on any capital gain one receives during the financial calendar year. The capital gains must be included on your annual income tax return. There is no separate tax on capital gains, it is merely a component of your income tax. You are taxed on your net capital gain at your marginal tax rate.
You register a Capital Loss if the total cost pertaining to the CGT event exceeds the total capital proceed you receive or intend to receive from the event.
When you use our tax service, you do not need to worry about calculating your capital gains or losses. Just answer simple questions related to your CGT event and our proprietary software calculates the capital gains or losses for you and fills out all the relevant information, ready to be e-lodged with ATO.
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I had many work-related expenses. Can I consider them for deductions on your website?
Our tax software provides the most comprehensive deductions and offsets so our clients receive the maximum tax refund. If you had work related expenses, you can certainly deduct them from your income. If your work related expense includes an amount of goods and services tax (GST), and since the GST is part of the total expense, it is therefore part of any allowable deduction.
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I use my motorcycle for my work related travel. Can I claim a deduction for a car expenses?
You can not claim a deduction for vehicles other than car for work related travel. Thus, motorcycles, utility trucks or panel vans with a carrying capacity of one tonne or more, or any other vehicle with a carrying capacity of nine or more passengers are treated as travel expenses, not car expenses.
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What kind of record should I keep for work related expenses? Is there a minimum limit?
ATO recommends maintaining a record of work related expenses that you are claiming on your tax return. If your total claims exceeds $300 (does not include claims for car, meal allowance, award transport payments and travel allowance expenses), you must keep a written record of “total expenses”.
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